Category Archives: Customer Feedback

Getting the Scoop on Yelp

Posted on January 13, 2013 by Editor 1

Managing Your Business Online Presence in One of the Largest Review Sites Yelp is an online database of business reviews written by customers for other people who might be interested in going to a local store. This website helps people find good places to shop, eat, drink or loosen up after a whole day’s work.
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Posted in Customer Feedback, Customer Relations, Customer Satisfaction, Good List, Great Ideas, Making Things Better, Online Reviews, Social Markeitng | Comments Off

Under Yelp’s Influence

Posted on January 10, 2013 by Editor 1

How Positive Reviews can Boost a Restaurant’s Reputation by 19% According to a study conducted by the University of California Berkeley, a slight half-star improvement in ratings can pull up a restaurant’s ratings by 19%. This statement definitely has merit. People on the go looking for new restaurants to dine in search the Internet using
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Fans Wanted

Posted on January 3, 2013 by Editor 1

Businesses get more revenue when they have fans… or what is commonly known as loyal customers. Loyal customers are the most important assets of a company. They are the most passionate advocates and promoters of your brand. Ask them why they are your fans and they’ll likely answer: (1) they like your products; (2) they
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Posted in Customer Engagement, Customer Feedback, Customer Relations, Customer Satisfaction, Customer Service, Great Ideas, Making Things Better, Social Markeitng | Comments Off

Responding to Negative Reviews the Right Way

Posted on November 21, 2012 by Editor 1

Protect Your Online Reputation from the Effects of Negative Reviews Finding a negative review of your business can be distressing. The reflex reaction is to ignore the review and move on. This is a mistake that will backfire once you search your business and seepages dedicated to results that show reviews like these: Don’t trust
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Posted in Customer Behavior, Customer Feedback, Customer Relations, Customer Satisfaction, Customer Service, Making Things Better, Social Markeitng, Tips | Comments Off

Compliments, Comments and Complaints

Posted on September 24, 2012 by Editor 1

How online reviews, whether good or bad, make customers sit up and notice Customers use reviews to help them find a business where they can find good-quality merchandise and fine service. They scour review sites like Yelp! and Angie’s List for establishments with many positive reviews. Once they find one with a long list of
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